Shipping Policy

VOCITY aims to make shopping convenient from checkout to delivery. This policy explains our order processing procedures, shipping arrangements, tracking information, and delivery guidelines.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and public holidays.

During seasonal promotions, high-volume periods, or unexpected operational disruptions, processing may take longer.

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided at checkout.

Shipping Destinations

VOCITY may offer domestic and international shipping to selected destinations.

Available delivery locations, shipping services, and applicable costs are displayed during checkout.

Shipping availability may depend on carrier coverage, destination restrictions, and product availability.

Shipping Fees

Shipping fees are calculated according to the destination, selected shipping method, and other applicable delivery charges.

The available options and applicable fees will be displayed before payment is completed.

Promotional shipping offers may be subject to specific eligibility conditions.

Delivery Estimates

Delivery estimates may vary depending on the destination, carrier, customs processing, and other circumstances.

Any estimated delivery timeframe is provided for guidance and is not a guaranteed delivery date unless expressly stated otherwise.

Delays may occur due to:

• Severe weather.

• Customs inspections.

• Public holidays.

• Carrier disruptions.

• Incorrect delivery information.

• Unexpected logistical circumstances.

Tracking Information

After dispatch, customers will receive tracking information by email where available.

Please allow 24–72 hours for tracking information to become active or display its first update.

Customers can use the tracking link in the shipping confirmation email to follow their shipment.

If tracking information remains unavailable after a reasonable period, contact support@vocity.shop.

Incorrect Shipping Details

Customers are responsible for entering accurate delivery details at checkout.

Please verify your name, address, apartment or suite number, city, postal code, and contact information before completing your purchase.

If you identify an error, contact us immediately. We will attempt to assist, but changes cannot be guaranteed once an order has entered processing or been handed to the carrier.

Delayed, Missing, or Undelivered Packages

If your order appears delayed, check the latest tracking information first.

If tracking indicates that your package has been delivered but you cannot locate it, check with household members, building reception, or your local carrier where appropriate.

If the package remains missing, contact our support team with your order number and tracking information. We will review the available details and assist according to the circumstances and applicable law.

International Customs and Taxes

International shipments may be subject to customs duties, import taxes, or other local charges.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs procedures may also affect delivery estimates.

Split Shipments

Some orders may be fulfilled in multiple shipments depending on product availability and fulfillment arrangements.

Where this happens, customers may receive separate dispatch notifications and tracking information.

Contact Information

VOCITY
Website: https://vocity.shop
Email: support@vocity.shop

Business Address:
1840 Broadway, Suite 600
New York, NY 10023
United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM.

We aim to respond to shipping inquiries within 1–2 business days.