Refund policy

Refund & Return Policy

At VOCITY, we want every customer to enjoy a smooth and confident shopping experience. We understand that sometimes a product may not meet your expectations, which is why we've established a straightforward return and refund process.

This policy explains the conditions, procedures, and timelines for requesting returns, refunds, and exchanges for purchases made through https://vocity.shop.

Return Window

Customers may request a return within 7 days of receiving their order.

To qualify, products must:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition.

  • Include original tags and packaging where applicable.

  • Show no signs of damage, alteration, or misuse.

  • Be accompanied by a valid order number or proof of purchase.

All return requests are subject to review and applicable consumer protection laws.

Products Not Eligible for Return

For hygiene reasons, underwear and intimate apparel are generally non-returnable unless they arrive damaged, defective, or incorrect.

Items marked as final sale are also generally excluded from returns unless applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery.

Your request should include:

  • Your order number.

  • A clear explanation of the issue.

  • Photographs showing the product and the problem.

  • Packaging photographs, where relevant.

Our team will review your request and explain the available resolution. Depending on the situation, this may include a replacement, refund, or another appropriate solution.

How to Start a Return

To request a return:

  1. Contact support@vocity.shop.

  2. Include your order number and reason for requesting a return.

  3. Attach photographs if your item is damaged, defective, or incorrect.

  4. Wait for confirmation and return instructions.

  5. Send the approved item using the instructions provided.

Please do not send a return to an address without receiving authorization from our support team.

Return Shipping Costs

For change-of-mind returns, customers are responsible for reasonable return shipping costs.

If a return is approved because VOCITY supplied an incorrect item or the product arrived damaged or defective, VOCITY will cover reasonable return shipping costs or arrange another suitable resolution.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Processing

Once a returned product has been received, it will be inspected to confirm that it meets the return conditions.

We will notify you of the approval or rejection of your refund request.

Approved refunds are generally processed within 5–10 business days after inspection and approval. Refunds are normally issued to the original payment method.

The time required for funds to appear in your account may depend on your bank or payment provider.

Order Cancellation

Cancellation requests can be submitted before an order enters processing or is shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, the standard return procedure will apply.

Exchanges

Exchange requests may be considered depending on product availability and the nature of the request. Contact our team before sending an item back.

Missing Refunds

If an approved refund has not appeared in your account after the expected processing period, check with your payment provider first. If the issue continues, contact us with your order details.

Contact Information

VOCITY
Website: https://vocity.shop
Email: support@vocity.shop

Business Address:
1840 Broadway, Suite 600
New York, NY 10023
United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM.

This policy does not restrict any consumer rights that cannot legally be excluded.