Frequently Asked Questions

Welcome to the VOCITY Help Center. Below are answers to common questions about our store, products, orders, payments, shipping, returns, and customer support.

About VOCITY

What is VOCITY?

VOCITY is an online men's clothing store focused on contemporary fashion, versatile wardrobe pieces, and confident everyday styling.

Where can I shop?

You can browse our collections and purchase products directly through https://vocity.shop.

How can I contact the team?

Email support@vocity.shop for assistance.

Products and Sizing

How do I choose my size?

Check the size information provided on the relevant product page before ordering. Contact our support team if you need further assistance.

Will the product look exactly like the photographs?

We aim to display products accurately. However, lighting and screen settings may cause slight differences in color and appearance.

Orders and Payments

How do I place an order?

Choose your preferred product, select the available size and options, add it to your cart, and complete checkout.

Will I receive an order confirmation?

An order confirmation email is generally sent after a successful purchase.

Can I change or cancel my order?

You may request a change or cancellation before the order enters processing or is shipped. Changes cannot be guaranteed after fulfillment begins.

Shipping and Delivery

How long does processing take?

Orders are generally processed within 1–3 business days.

How do I track my order?

You will receive a tracking link after dispatch where tracking is available.

Why is my tracking information not updating?

Please allow 24–72 hours for tracking activation. Carrier updates may occasionally take longer.

Do you offer international shipping?

Available shipping destinations and delivery options are displayed during checkout.

Are customs duties included?

Unless stated otherwise at checkout, applicable international duties and import taxes are the customer's responsibility.

Returns and Refunds

What is your return window?

Eligible items may be returned within 7 days of delivery.

What condition must items be in?

Items must be unworn, unused, unwashed, and in their original condition, with tags and packaging where applicable.

Can I return underwear?

Underwear and intimate apparel are generally non-returnable for hygiene reasons unless damaged, defective, or incorrect.

What if I receive a damaged or incorrect item?

Contact support@vocity.shop within 48 hours of delivery and provide your order number and photographs.

How long does a refund take?

Approved refunds are generally processed within 5–10 business days after inspection. Your payment provider may require additional time.

Customer Support

What are your support hours?

Monday–Friday, 9:00 AM–5:00 PM.

How long does it take to receive a response?

We aim to respond within 1–2 business days.

What should I include in my support email?

Include your name, order number if applicable, checkout email, and a clear description of your concern.

Contact Details

VOCITY
Website: https://vocity.shop
Email: support@vocity.shop

Address:
1840 Broadway, Suite 600
New York, NY 10023
United States

The address above is fictional and provided for testing purposes only. Replace it with your genuine business address before publishing.