Privacy Policy

VOCITY values your privacy and is committed to handling customer information responsibly. This Privacy Policy explains how information is collected, used, stored, and shared when you visit or make a purchase from https://vocity.shop.

Information We Collect

When you browse our website, place an order, or contact us, we may collect the following categories of information.

Personal Information

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

Order and Payment Information

• Products purchased.

• Order history.

• Transaction details.

• Payment status.

• Refund and return records.

Payments are generally processed through third-party payment providers. We do not intend to store complete payment card details directly on our website.

Technical Information

• IP address.

• Browser type.

• Device information.

• Operating system.

• Website interactions.

• Cookies and similar tracking information.

Customer Support Information

When you contact our team, we may collect your messages, order details, photographs, and any additional information you voluntarily provide to help resolve your inquiry.

How We Use Information

We may use collected information to:

• Process and fulfill orders.

• Confirm and manage payments.

• Arrange shipping and delivery.

• Provide customer service.

• Handle returns, refunds, and exchanges.

• Prevent fraud and unauthorized activity.

• Improve our products and website.

• Analyze store performance and customer experience.

• Maintain business and transaction records.

• Meet legal and regulatory obligations.

• Send promotional messages where permitted by law.

Sharing Your Information

We may share relevant information with service providers that support our business operations.

These may include Shopify, payment processors, shipping companies, website analytics providers, customer support platforms, and fraud prevention services.

We share information only as reasonably necessary for the services provided and applicable legal requirements.

We do not sell personal information in exchange for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping functionality and improve your browsing experience.

Cookies may help us:

• Remember items in your shopping cart.

• Maintain checkout functionality.

• Understand how visitors use our website.

• Remember certain preferences.

• Improve website performance.

• Support marketing activities where permitted.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

Information Security

We use reasonable administrative and technical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also have rights to object to certain processing, restrict processing, withdraw consent, or request a copy of certain information.

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before processing your request.

Marketing Communications

Where legally permitted, VOCITY may send promotional emails about new products, collections, and store updates.

You can unsubscribe using the link included in promotional emails.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages such as order confirmations, shipping updates, or responses to customer service requests.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We encourage customers to review those policies before providing personal information to external websites.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under that age.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

International Data Transfers

Our service providers may process information in countries outside your country of residence. Where required by applicable law, appropriate safeguards will be used for such transfers.

Policy Updates

We may update this Privacy Policy to reflect changes in our operations, services, or legal requirements. The revised policy will be published on this page.

Contact Information

VOCITY
Website: https://vocity.shop
Email: support@vocity.shop

Business Address:
1840 Broadway, Suite 600
New York, NY 10023
United States

For privacy-related requests, please contact support@vocity.shop.